UX Architect | UX Researcher | Digital Product Manager | CRO Specialist | Service Design
UX Research & Strategy
Persona Development
Storyboarding
User Journeys
User Research
Prototype Testing
Journey Mapping
UX Architecture
High & Low Fidelity Wireframes
Prototype Development
Information Architecture
Taxonomy
UX Design
Service Design
Digital Product Management
Requirement and Story Writing
Roadmaps
Agile Methodologies
Workshop Facilitation
Stakeholder Collaboration
Full Stack Team Management
Who am I
A dynamic and authentic UX leader with over 20 years of expertise in seamlessly integrating Experience, eCommerce, and Service Design into the core of Digital Strategy and IT Development. I have successfully led initiatives covering strategic planning, seamless execution, scalability, and product lifecycle management.
I excel at fostering collaboration across diverse business units, identifying opportunities for value realization, and championing pragmatic, data-driven, and intelligent enhancements to elevate the overall digital customer experience.
My utmost satisfaction stems from enabling others to reach their full potential and ensuring the consistent delivery of an exceptional digital experience. I take pride in having earned a reputation for being supportive, flexible, and adaptive, with a calm and poised demeanor in any situation.
Hear from my colleagues.
Hear from Those Who’ve I’ve Partnered to Transform Their Vision into Reality
“Benjamin Johnson is walking bedrock. He is one of the most solid people I’ve ever worked with.
Driving change and maintaining a service approach to an organization running on ‘lean’ resources is an incredible challenge. But Ben does it. He helps drive progress on initiatives while maintaining a solid team spirit yet maintaining a realistic attitude.
I love the qualities he blends, and I can’t wait to cross paths with him again. Lucky you, if you get to.”
Carlos Abler, Content Marketing Leader
“Ben and I were colleagues for a number of years at a large global manufacturing company. Ben has the unique ability to consistently prioritize and advocate for the customer’s digital experience while balancing competing long- and short-term business goals.
He has a trustworthy, straightforward communication style, strong work ethic, and ability to collaborate across cross-functional, decentralized, global teams. Highly recommend.”
Jamie Hermes, Sr Manager
Organization Change
“I worked with Ben extensively on a major project and found him a calm, knowledgeable, and supportive partner. I was working with new technology, and Ben, the true expert, treated me with respect and kindness.
He’s a great, supportive trainer with the ability to explain technical concepts clearly to a creative person. He has a great understanding of the importance of design in our work.
I’d be delighted to work with him again on any project. Knowing he was involved would guarantee an intelligent approach, a well-run project, and a sense of fun in the work.”
Julie Anne James, SR Designer