Ask
Review the current user journey, identify the most complex/confusing experiences, and introduce opportunities for personalization and improved design.
UX Deliverables
User testing with 8 new Medicare applicants and 4 caregivers to identify frustrations with the current process and desired changes.
•Benchmarking the competition
•Low fidelity wireframes
•Design Pattern Library High Fidelity Prototype
Results
Task reduction reduced by over 80%